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Configure support teams（配置支持团队）

Support teams enable administrators to define groups that provide support in Foundry Issues. When a support team group is assigned to an issue, status automation can be enabled in Control Panel. See below for how to enable status automation for a support team.

To register a group as a support team, open Control Panel and navigate to Enrollment settings > Support > Support teams and select Add.

Status automation

Enabling status automation for a support team will apply the following rules to issues assigned to them and automatically set the resulting status. Select Actions > Edit in the list of support teams in Control Panel to enable or disable status automation per team.

  • If the reporter comments on the issue, then set the issue status to Waiting on support
  • If the status is Waiting on reporter and issue has not been updated for over 5 days, then set the issue status to Pending closure
  • If the status is Pending closure and issue has not been updated for over 5 days, then set the issue status to Closed

中文翻译

配置支持团队

支持团队功能允许管理员定义在 Foundry Issues 中提供支持的群组。当支持团队群组被分配到一个议题(Issue)时，可以在控制面板(Control Panel)中启用状态自动化。请参阅下文了解如何为支持团队启用状态自动化。

要将某个群组注册为支持团队，请打开控制面板(Control Panel)，导航至 注册设置(Enrollment settings) > 支持(Support) > 支持团队(Support teams)，然后选择 添加(Add)。

状态自动化

为支持团队启用状态自动化后，系统将对分配给该团队的议题应用以下规则，并自动设置相应的状态。在控制面板(Control Panel)的支持团队列表中，选择 操作(Actions) > 编辑(Edit)，即可为每个团队启用或禁用状态自动化。

  • 如果 报告人(Reporter)对议题进行了评论，则 将议题状态设置为 等待支持(Waiting on support)
  • 如果 状态为 等待报告人(Waiting on reporter) 且议题超过5天未更新，则 将议题状态设置为 待关闭(Pending closure)
  • 如果 状态为 待关闭(Pending closure) 且议题超过5天未更新，则 将议题状态设置为 已关闭(Closed)