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Configure support types（配置支持类型）

Use support types to tailor the Issues application to your workflows and operating model, making it easier for users to file tickets and reducing the risk of tickets going to the incorrect assignee.

To configure custom support types, open Control Panel and navigate to Enrollment settings > Support > Support types and select Add.

Support type creation form

If you have not configured support types, users will be unable to file issues even if they have access to the Issues application.

Issue filing flow without support types.

You can create and share a link that opens the Submit Issue modal with a support type pre-populated. Append the supportTypeRid query parameter to the Issues application's create route:

https://<FOUNDRY_URL>/workspace/issues-app/create?supportTypeRid=<supportTypeRid>

As an example, you can embed a Report an issue button in a Workshop application that passes the create route with the relevant supportTypeRid appended, enabling users to bypass manual support type selection when filing an issue. To find a support type's RID, navigate to Enrollment settings > Support > Support types in Control Panel.

中文翻译

配置支持类型

使用支持类型(Support types)可以定制 Issues 应用，使其更贴合您的工作流和运营模式，从而让用户更轻松地提交工单，并降低工单被分配给错误受理人的风险。

要配置自定义支持类型，请打开控制面板(Control Panel)，导航至注册设置 > 支持 > 支持类型，然后选择添加。

Support type creation form

如果您尚未配置支持类型，即使用户有权访问 Issues 应用，也无法提交问题。

Issue filing flow without support types.

创建预填支持类型的“提交问题”对话框链接

您可以创建并分享一个链接，该链接会打开提交问题对话框并预填支持类型。将 supportTypeRid 查询参数附加到 Issues 应用的 create 路由中：

https://<FOUNDRY_URL>/workspace/issues-app/create?supportTypeRid=<supportTypeRid>

例如，您可以在 Workshop 应用中嵌入一个报告问题按钮，该按钮会传递附加了相关 supportTypeRid 的 create 路由，从而使用户在提交问题时跳过手动选择支持类型的步骤。要查找支持类型的 RID，请在控制面板中导航至注册设置 > 支持 > 支持类型。